For Juran's Quality Trilogy, Which Part Stresses That Processes Should

question 132

Multiple Choice

For Juran's quality trilogy, which part stresses that processes should be set up to ensure that the quality standards can be met?

• A) Quality planning
• B) Quality control
• C) Quality improvement
• D) Quality certification
• E) Quality awards

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Definitions:

Self-Control Problems

Refers to the difficulty people have in sticking with earlier plans and avoiding suboptimal decisions when finally confronted with a particular decision-making situation. A manifestation of time inconsistency and potentially avoidable by using precommitments.

Time Inconsistency

The tendency of people to change their plans about future actions due to a preference for immediate gratification over future reward.

Cognitive Bias

A systematic pattern of deviation from norm or rationality in judgment, whereby inferences about other people and situations may be drawn in an illogical fashion.

Behavioral Economics

An area within economics analyzing how various psychological, emotional, cognitive, cultural, and social elements affect the decision-making processes in economics of both individuals and organizations.