A Useful Tool for Translating Customers' Everyday Language into Specific

question 29

Multiple Choice

A useful tool for translating customers' everyday language into specific technical requirements is

• A) Quality Function Deployment
• B) Quality circles
• C) Quality of design
• D) Scatter diagrams
• E) Cause-and-effect diagrams

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Definitions:

Local Responsiveness

The ability of a company or organization to tailor its products, services, and operations to meet the specific needs of local markets.

Cost Advantage

The benefit or saving realized from lower production or operational expenses compared to competitors.

Globalization

The process by which businesses or other organizations develop international influence or start operating on an international scale, leading to increased interconnectedness of the world's economies, cultures, and populations.

Operations Strategy

A long-term, strategic plan for optimizing operations, resources, and supply chain management to achieve the business goals and objectives.