Quality at the Source Is the Belief That It Is

question 130

Multiple Choice

Quality at the source is the belief that it is far better to _______ quality problems and _____ them than to discard defective items after production.

• A) uncover the person generating, fire
• B) uncover the source of, correct
• C) discover new methods of, implement
• D) discover new processes of, implement
• E) allow returns of, fix

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Definitions:

One-Way Process

A type of communication or operation that moves in a single direction, without receiving feedback or interaction from the receiving end.

Encouraging Employees

Involves motivating and supporting staff to achieve their personal best and contribute positively to the organization.

Informal Communication Channel

The exchange of information in a casual, unstructured manner outside of formal communication channels, often among peers.

Horizontal Channels

Communication or distribution channels that move among entities at the same level within organizations.