An Employee Who Will Not Help a Customer Because "It

question 136

Multiple Choice

An employee who will not help a customer because "it is not my job" violates the JIT belief of

• A) Simplicity
• B) A broad view of operations
• C) Continuous improvement
• D) Visibility
• E) Pull production

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Definitions:

Job Satisfaction

The level of contentment and positive feelings an individual has towards their job, often influenced by factors like work environment and personal achievements.

Halo Effect

A cognitive bias that causes one's impression of a person, brand, or product in one domain to positively influence one’s evaluation in other domains.

Single Characteristic

A specific attribute or quality that can define or distinguish an individual, object, or concept.

Selective Perception

The tendency to perceive and interpret information in a way that is consistent with one's existing beliefs, experiences, and expectations.