A Clinic Has Been Set Up to Give Flu Shots

question 34

Short Answer

A clinic has been set up to give flu shots to the elderly in a large city. The design capacity is 50 seniors per hour, and the effective capacity is 44 seniors per hour. Yesterday the clinic was open for ten hours and gave flu shots to 330 seniors.
(a) What is the design utilization?
(b) What is the effective utilization?

---

Definitions:

Value-Added Time

The portion of the production process where value is actually added to the product or service, as perceived by the customer.

Non-Value-Added Time

Periods during a manufacturing or service process that do not contribute directly to the final value or product, such as waiting or movement times, which businesses aim to minimize.

Reducing Wait Time

The process of minimizing the amount of time customers or clients have to wait for service or product delivery.

Reducing Inventory

The process of decreasing the amount of goods or materials a company holds, often aimed at improving efficiency and reducing cost.