Examlex
Eli Goldratt's approach to continuous improvement is called ____________.
Philip Crosby
An influential figure in quality management who developed the concepts of "zero defects" and "the cost of quality," emphasizing that quality management can reduce costs.
Behavioral Approach
A perspective in psychology focusing on observable behaviors and the ways in which they're learned, rather than on internal states or motivations.
Organized Activity
A planned or structured event or operation designed to achieve specific goals or objectives.
Hawthorne Studies
A series of experiments conducted in the 1920s and 1930s that examined how different work conditions affected employee productivity, highlighting the importance of social factors and employee attention.
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