A Walk-Through Customer Satisfaction Audit

question 9

Multiple Choice

A walk-through customer satisfaction audit:

• A)is a technique used to share customer satisfaction information with new customers.
• B)involves the manager observing and evaluating the food and service.
• C)focuses on food safety with the manager and food safety inspector.
• D)is an example of a preference sensory test.

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Definitions:

Public Health Nurse

A registered nurse whose focus is on improving population health by promoting health practices and participating in preventative health care.

Immunizations

The process or action of making an individual immune to a disease, typically by the administration of vaccines.

Antibiotic Treatment

The use of antibiotics to treat bacterial infections by killing or inhibiting the growth of bacteria.

Incidence Rate

The frequency at which new cases of a disease or condition occur over a specified period of time within a population at risk.