Which of the Following Is Not True About a Mystery

question 2

Multiple Choice

Which of the following is not true about a mystery shopper?

• A)mystery shoppers act as a customer and complete an evaluation of their experience
• B)mystery shoppers are not identified in advance to the staff serving them
• C)mystery shoppers can motivate employees to improve performance
• D)mystery shoppers are typically managers in the organization

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Definitions:

Reasonable Person

A hypothetical individual used as a legal standard, representing how a typical person would responsibly act in certain circumstances.

Manifest Assent

The clear indication through words or actions by a person that they agree to the terms or conditions of an agreement.

Fraud

Intentional deception made for personal gain or to damage another individual.

Duress

A broader term referring to the use of force, threats, or undue pressure by one party to compel another to act in a manner they would not ordinarily do.