Gathering Customer Input During the Service Encounter Is an Example

question 25

Multiple Choice

Gathering customer input during the service encounter is an example of what form of service marketing research?

• A)critical incident survey
• B)requirements research
• C)process checkpoint evaluation
• D)trailer call

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Definitions:

Posterior Sacral Foramina

Openings located on the posterior side of the sacrum bone, through which nerves and blood vessels pass.

Coccyx

The small, triangular bone at the base of the spinal column in humans, composed of three to five fused vertebrae.

Sacral Hiatus

An opening at the end of the sacral canal in the vertebral column, through which nerves and membranes can pass.

Superior Articular Facet

A part of a vertebra that connects with an adjacent vertebra above it, facilitating spinal movement and support.