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The Keys to Excellence Is a Quality Improvement Program for Hospital

question 25

True/False

The Keys to Excellence is a quality improvement program for hospital foodservice operations.


Definitions:

TQM

Total Quality Management, a comprehensive management approach focusing on continuous quality improvement, customer satisfaction, and involvement of all employees.

Operations Managers

Professionals responsible for overseeing the production of goods and services, focusing on improving efficiency and effectiveness in the processes.

Quality

The ability of a product or service to meet customer needs.

Costs

The expenditure incurred or the resources consumed in the process of producing goods or services or carrying out any activity.

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