Examlex
Which of the measures below would most likely be found in the customer perspective of the balanced scorecard?
Test-Retest
A reliability measure to assess the consistency of a test over time by administering the same test to the same subjects at two different points in time.
Internal Consistency
A measure of the reliability of a psychological test or survey, based on the average correlation between items on the same test.
Cronbach's Alpha
A coefficient of reliability or internal consistency of a psychometric instrument, indicating how well the items in the test measure the same concept or construct.
Internal Consistency Reliability
A measure of how well the items on a test measure the same concept or construct, often assessed by Cronbach's alpha.
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