The Balanced Scorecard Approach Has Been Criticized for Not Capturing

question 4

Multiple Choice

The balanced scorecard approach has been criticized for not capturing core values related to:

• A)Relations with regulators or approaches to the environment
• B)Customer satisfaction
• C)Shareholder returns
• D)Employee attitudes

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Definitions:

Avoided

Refers to deliberately staying away from certain situations, actions, or thoughts due to fear, dislike, or perceived danger.

Ambivalence

Ambivalence is the state of having mixed feelings or contradictory ideas about something or someone.

Compliance

The act of conforming to a rule, command, or request, either willingly or through pressure or obligation.

Stuck

A state of being unable to move forward or make progress in a particular situation or task.