Examlex
The manager of a car dealership has asked you to gather performance measures regarding the customer perspective. Her objective is to have a high proportion of satisfied customers to increase repeat business. List two possible measures you could recommend, and explain your choices.
Valence
In psychology, the intrinsic attractiveness(positive valence) or averseness(negative valence) of an event, object, or situation.
Cohesion
The degree to which members of a group or society stick together and remain united in pursuit of common goals.
Equilibrium
A state of balance or stability within a system, organism, or environment, where competing elements are in harmony.
Group Processes
The dynamics and patterns of interaction and behavior within a group setting, influencing the group's structure and function.
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