Consider the Following Activities Which Could Be Undertaken by Managers

question 95

Short Answer

Consider the following activities which could be undertaken by managers at Air Canada. Indicate whether each item is most likely part of: (S)organizational strategies, (P)operating plans, (A)actual operations or (M)measuring, monitoring and motivating. Each numbered item has only one correct response.
____ 1. Comparing actual revenues with budgeted revenues
____ 2. Developing processes for handling customer complaints
____ 3. Handling customer complaints
____ 4. Hosting an annual employee picnic
____ 5. Maintaining high quality customer service
_____ 6. Negotiating contracts with the flight attendant union over the next six months
____ 7. Opening a new route to Philadelphia
____ 8. Providing employees opportunities to buy stock at discounted prices
____ 9. Valuing training for employees to increase organizational competence
____ 10. Reporting periodic financial results

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Definitions:

Spinal Nerves

Nerves that originate from the spinal cord and branch out to various parts of the body, carrying motor, sensory, and autonomic signals between the spinal cord and the body.

Standard Deviation

A measure of the amount of variation or dispersion of a set of values, indicating how spread out the values are from the mean.

Forecast Error

A measurement of the discrepancy between predicted values and actual outcomes in demand forecasting.

Expected Overstock

The anticipated excess quantity of inventory that exceeds the demand.