Which of the Following Statements Is True of Responding to Social

question 46

Multiple Choice

Which of the following statements is true of responding to social networking problems?

• A)Deleting legitimate negative comments indicates that the site contains genuine user content.
• B)Responses to problematic content on the organisation's SM site should be defensive.
• C)Patronising responses to comments from content contributors can generate a strong backlash.
• D)Criticism of products on an SM site cannot be used for product development.

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Definitions:

Short-term Tasks

Activities or projects that are designed to be completed in a relatively short period of time.

Spoken Messages

Information or ideas conveyed through verbal communication, either in person or through media such as telephone or video conferencing.

Listening Habits

Patterns or tendencies in the way people listen to others, which can affect understanding and communication.

Team Identity

The collective sense of belonging and shared identity among members of a team, influencing cohesion, motivation, and performance.