What Do You Call a Letter in Which You Respond

question 7

Short Answer

What do you call a letter in which you respond to a claim and tell the customer how you plan to handle the situation described in the letter?

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Definitions:

Schachter and Singer

Psychologists known for their Two-Factor Theory of Emotion, proposing that emotion is based on physiological arousal and cognitive labeling of that arousal.

Two-factor Theory of Emotion

A psychological theory suggesting that an emotion is determined by a cognitive appraisal of a physiological arousal and the environmental context in which it occurs.

Arousing Injection

A hypothetical or experimental procedure aiming to increase physiological or emotional arousal through the administration of substances.

Confederate

A supposed participant in a research study who actually is working with the experimenters, unknown to the real participants.