You Are Writing a Recommendation Report About How to Improve

question 33

Multiple Choice

You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online system called Star Service will make your hotel's customer service better. Employees log onto Star Service for 15 minutes every two weeks to watch videos and answer quiz questions. Where should you mention your recommendation to purchase access to Star Service?

• A) in the executive summary
• B) in an appendix
• C) in the back matter
• D) None of the responses are correct.

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Definitions:

John Winthrop

A prominent Puritan leader and the first governor of the Massachusetts Bay Colony, remembered for his vision of the colony as a "city upon a hill," emphasizing a society governed by religious principles.

Civil Liberty

The rights of citizens to freedom of speech, privacy, and fair treatment under law, as protected by the constitution and other legal provisions.

Federal Liberty

The rights and freedoms guaranteed at a national level by a country's constitution or laws.