To Minimize Product-Liability Lawsuits in the Event of Improper Use

question 3

Multiple Choice

To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the lead technical writer at Phillips, Inc. NOT give to the company's manual?

• A) Repeat safety information if you think that the repetition will increase the probability of its being read.
• B) If our company does not have an appropriate safety symbol, create your own text symbol through the use of highlighting, larger point size, and a text box.
• C) For ease of use, place all safety information in the Introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the Introduction.
• D) Do not choose safety labels arbitrarily.

---

Definitions:

Flu Season

The time of year when influenza outbreaks are most common, typically during colder months.

Duration of Stress

The length of time an individual experiences stress, which can affect their physical and emotional health.

Developing Colds

The process of becoming affected with common viral infections that affect the nose and throat.

Severity

The intensity or degree of seriousness of a disease, condition, or symptom.