To Minimize Product-Liability Lawsuits in the Event of Improper Use

question 3

Multiple Choice

To minimize product-liability lawsuits in the event of improper use of Phillips lawn mowers, which of the following instructions should the lead technical writer at Phillips, Inc. NOT give to the company's manual?

• A) Repeat safety information if you think that the repetition will increase the probability of its being read.
• B) If our company does not have an appropriate safety symbol, create your own text symbol through the use of highlighting, larger point size, and a text box.
• C) For ease of use, place all safety information in the Introduction so that users can read through all of it at once before using the product. Then, in the instruction steps, merely cross-reference to the Introduction.
• D) Do not choose safety labels arbitrarily.