You Are Writing a Recommendation Report About How to Improve

question 33

Multiple Choice

You are writing a recommendation report about how to improve the quality of your hotel's customer service. You believe that an online system called Star Service will make your hotel's customer service better. Employees log onto Star Service for 15 minutes every two weeks to watch videos and answer quiz questions. Where should you mention your recommendation to purchase access to Star Service?

• A) in the executive summary
• B) in an appendix
• C) in the back matter
• D) None of the responses are correct.

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Definitions:

Net Income

The total profit of a company after accounting for all costs and expenses, including taxes, interest, and depreciation.

Direct Materials

Raw materials that are directly traceable and allocable to a finished product in the manufacturing process.

Direct Labor

Direct Labor involves the work of employees who are directly involved in the production of goods or services, considered a variable cost that changes with the level of output.

Variable Overhead

Costs that vary with the level of production output, such as utilities and materials, as opposed to fixed overhead costs.