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Chapter 11 identifies five goals of document design. One goal is to make a good impression on readers. What are two other goals mentioned in the chapter?
Great Difficulty
A situation that is extremely challenging or hard to overcome.
Empathy
The capacity to grasp and empathize with someone else's emotions as if you are in their position.
Sharing
The act of giving a portion of what one has to another person or group, often as a social, cooperative behavior.
Moral Development
The process through which individuals develop proper attitudes and behaviors toward other people in society, based on social and cultural norms, rules, and laws.
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