Which Two Things Must You Clearly Understand in Order to Communicate

question 23

Multiple Choice

Which two things must you clearly understand in order to communicate successfully?

• A) your audience and your purpose
• B) your proposal and your audience
• C) your documentation and measures of excellence
• D) your software and your hardware

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Definitions:

Foot-In-The-Door Effect

A mental phenomenon wherein consenting to a minor request enhances the chances of acquiescing to a more significant request subsequently.

Low Balling

A persuasion technique often used in sales where an initially low price is presented to secure agreement from the buyer, only to increase the cost through the addition of extras or disclosure of hidden costs.

Social Conformity

The act of adjusting one's thoughts or behaviors in order to fit in with the norms or standards of a social group or society.

Door-In-The-Face Effect

A compliance technique whereby a large, unreasonable request is made first, followed by a smaller, more reasonable request, which is the actual desired outcome.