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Nickel and Dimed: On (Not) Getting By in America BARBARA EHRENREICH
-In order to write the essay, Ehrenreich:
Inbound Telemarketing
A marketing approach where a company receives calls from interested customers or potential leads, often as a result of advertising or promotional activities.
Catalog Phone Banks
Call centers dedicated to handling orders and inquiries for products listed in catalogs, providing customer service and sales support.
Inside Order Takers
Employees within a company who manage orders from customers or clients, typically working from an office rather than the field.
Outside Order Takers
Outside order takers are sales personnel who visit customers or potential clients in their place of business or residence to take orders directly.
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