Examlex
If an installment sale contract does not charge interest on the sale of a capital asset, only capital gain will be recognized over the life of the contract.
Customer Contact Audit
A flowchart of the points of interaction or “service encounters” between consumers and a service provider.
Health Club
A facility offering health and fitness services, including exercise equipment, personal training, and various fitness classes.
Service Quality
The degree to which a delivered service meets or exceeds the expectations of customers, often a key competitive advantage in business.
Tangibility
Refers to the physical existence of products or items that can be seen, touched, and felt.
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