The CalHFA Program

question 21

Multiple Choice

The CalHFA program:

• A) is a secondary mortgage market
• B) is designed to help first time homebuyers
• C) is used as a last resort by lenders to make loans to borrowers with less than perfect credit
• D) charges the least amount of money in closing costs as compared to any other program

Identify the essential elements of effective change management including the importance of managing mental models, defensive routines, and establishing a culture of learning.

Distinguish between different models and theories of change management such as Lewin's change model, the generic model, and chaos theory.

Comprehend the importance of systems thinking in viewing organizational change and its implications.

Explain the concept and application of force-field analysis in planning and executing changes.

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Definitions:

Defective

Referring to a product or item that has a flaw or fault that prevents it from functioning correctly or as intended.

Lie Detector

A device or technique used to attempt to determine whether a person is telling the truth by measuring physiological responses.

Polygraph

An instrument that measures and records several physiological indicators such as blood pressure, pulse, respiration, and skin conductivity while a subject is asked questions, purported to indicate lying or truthfulness.

Job Applicants

Individuals who apply for a position of employment, offering their skills and qualifications for consideration by an employer.