An Attribute That May Be Difficult to Evaluate Even After

question 16

Multiple Choice

An attribute that may be difficult to evaluate even after it has been experienced is a/n ________.

• A)gap analysis
• B)search quality
• C)service encounter
• D)experience quality
• E)credence quality

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Definitions:

Span Of Control

The number of direct reports or subordinates that a manager or supervisor is responsible for overseeing.

Employees

Individuals who are hired to perform tasks or services for an employer under an agreement of compensation, whether monetary or otherwise.

Complexity

The state or quality of being intricate or complicated, often due to various interconnected and diverse components.

Rules

Explicit principles or guidelines that govern behavior and the operation of systems within various contexts.