Service ________ Means That a Service Can Only Take Place

question 74

Multiple Choice

Service ________ means that a service can only take place at the time the service provider performs it on either the customer or the customer's possessions.

• A)responsiveness
• B)variability
• C)reliability
• D)intangibility
• E)inseparability

---

Definitions:

Social Finesse

The skillful and sensitive handling of social interactions and relationships.

Discursive Power

The ability to influence through the use of language, discourse, and communication, shaping people’s perceptions, identities, and societal norms.

Afrocentric Alternative School

Educational institutions that center Afrocentric values, cultures, and histories to provide a culturally relevant curriculum for students of African descent.

Toronto District School Board

The largest school board in Canada that oversees public education in the city of Toronto.