A Building Supply Company Has Many High-Volume as Well as Low-Volume

question 7

Multiple Choice

A building supply company has many high-volume as well as low-volume customers.

• A)Every November,send each customer a new calendar that has the phone number of the building supply company printed on the cover.
• B)Once or twice a year,mail a new product catalogue to each customer.
• C)Give each low-volume customer the company Web address so this customer can check building supply products being sold by this company.
• D)Every six months,have a customer service representative from the building supply company call each customer.
• E)Have a sales representative make a personal one-on-one appointment with each and every low-volume customer at least twice a month.

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Definitions:

Environmental Practices

Actions and policies implemented by an organization to minimize its impact on the environment and promote sustainability.

Social Practices

The patterns of behavior and norms that are accepted in a society or among particular social groups.

Sustainability

The practice of maintaining processes or states over time in a way that avoids depleting resources or causing ecological balance to suffer.

Balanced Scorecard

A strategic planning and management system that organizations use to communicate objectives, align business activities to the vision and strategy, and monitor performance against strategic goals.