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The Legislation Signed in March 2010 with Provisions for Addressing

question 6

Multiple Choice

The legislation signed in March 2010 with provisions for addressing chronic disease was:


Definitions:

Order-Takers

Sales personnel whose primary job is to take orders from buyers rather than actively selling or persuading.

Customer Advocacy

The act of supporting or recommending a company's products or services by its customers, often influenced by positive experiences.

Customer Service

All of the activities a firm engages in to satisfy the needs and wants of its customers.

Trial Close

A sales technique where the salesperson asks the prospect a question or series of questions to gauge the prospect's readiness to buy.

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