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What Is Active Listening and What Are the Recommended Guidelines

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What is active listening and what are the recommended guidelines for its use?
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Definitions:

Personal Pride

A feeling of self-respect and personal worth.

Role Negotiation

The process by which individuals discuss and agree upon their responsibilities, duties, and expectations within a team or organization.

Interrole Conflict

The tension or disagreement that arises when the expectations of different roles occupied by an individual are incompatible or conflicting.

Intersender Role Conflict

Intersender role conflict occurs when an individual receives conflicting demands from different sources within an organization, causing stress and confusion.

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