Examlex
__________ barriers to communication involve a poor choice or use of words and mixed messages.
Emotional Intelligence
The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Manage Emotion
The process of recognizing, understanding, and effectively controlling one's own emotions and those of others, to facilitate positive interactions and achieve goals.
Recognize Emotion
The ability to identify and understand the emotions of oneself and others.
Emotional Contagion
The phenomenon where emotions are transferred from one person to another, either consciously or unconsciously, often influenced by nonverbal cues.
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