A Walk-Through Customer Satisfaction Audit

question 14

Multiple Choice

A walk-through customer satisfaction audit

• A) is an example of a preference sensory test.
• B) involves the manager observing and evaluating the food and service.
• C) focuses on food safety with the manager and food safety inspector.
• D) is a technique used to share customer satisfaction information with new customers.

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Definitions:

Loss

When a company's expenses exceed its revenues during a specific period, resulting in negative profit.

Operating Expenses

Ongoing costs for running a business that are not directly associated with the production of goods or services, such as rent, utilities, and salaries.

Current Assets

Resources anticipated to be turned into cash, sold off, or used up either within a year or over the span of the business's operational cycle, depending on which period extends further.

Research and Development

The process of innovating and improving products or services through scientific investigation, experimentation, and technological advancement.