Mystery Shoppers

question 6

Multiple Choice

Mystery shoppers

• A) usually are known to the manager but not the staff.
• B) usually provide a fairly comprehensive evaluation of the foodservice operation.
• C) tend to be regular customers at a foodservice operation.
• D) are customers who are asked to provide an exit interview with the manager upon completion of their dining experience.

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Definitions:

Affective Commitment

The emotional attachment an employee feels towards their organization, influencing their willingness to remain a part of it.

Continuance Commitment

A form of commitment that is based on the costs that an individual associates with leaving an organization.

Affective Commitment

The emotional attachment, identification, and involvement that an employee has with their organization.

Normative Commitment

The level of an individual's psychological attachment to an organization because of a sense of obligation.