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Which of the Following Statements Is True

question 8

Multiple Choice

Which of the following statements is true?


Definitions:

Service Quality

The assessment of how well a delivered service matches the customer's expectations.

Credence Properties

Attributes of a product or service that cannot be fully evaluated before purchase and often even after use, typically related to quality or ethical considerations.

Dentistry

The medical field focused on the study, diagnosis, prevention, and treatment of diseases, disorders, and conditions of the oral cavity.

Word-of-mouth Communications

A form of unpaid promotion where satisfied customers recommend products or services to others in their social or professional circles.

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