What Has Research Shown to Be True About Nonverbal Communication

question 5

Multiple Choice

What has research shown to be true about nonverbal communication?

• A)Nonverbal cues are only minimally important.
• B)Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience.
• C)When individuals are lying,they blink more frequently,shift their feet,and shrug more often.
• D)Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message.

Recognize the importance of customer retention compared to the cost of acquiring new customers.

Understand the mechanisms of self-serving bias and how it influences attribution.

Comprehend the principles of cognitive dissonance and its effects on attitudes and behaviors.

Recognize the role of social comparison in self-evaluation.

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Definitions:

Narcolepsy

A chronic sleep disorder characterized by overwhelming daytime drowsiness and sudden attacks of sleep, often accompanied by sudden loss of muscle tone (cataplexy).

Hypnogogy

The transitional state of consciousness between wakefulness and sleep.

Apnea

A temporary cessation of breathing, especially during sleep, which can result in decreased oxygen levels in the blood.

Narcolepsy

A chronic sleep disorder characterized by overwhelming daytime drowsiness and sudden attacks of sleep.