Maria Is a Customer Service Agent for a Large Telecom

question 108

Multiple Choice

Maria is a customer service agent for a large Telecom.During her shift she gets a call from an irate customer who is screaming at her and calling her names.This event would be considered an

• A)role stressor.
• B)interpersonal stressor.
• C)challenge stressor.
• D)life change.

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Definitions:

Sample Means

Average values derived from a subset (sample) of a larger population.

Standard Deviation

Square root of the variance that represents the average deviation of a score from the mean.

Sampling Distribution

The probability distribution of a given statistic based on a random sample, used to estimate properties of an underlying population.

Mean

The arithmetic average of a set of scores.