What Impact Did Emotional Awareness Training Have on Employees at American

question 44

Multiple Choice

What impact did emotional awareness training have on employees at American Express?

• A)The training increased sales.
• B)The training decreased coping skills.
• C)The training taught aggressive sales tactics to overcome the negative responses of customers.
• D)The training created greater barriers between the customers and the sales representatives.

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Definitions:

Continental Association

An agreement adopted by the First Continental Congress in 1774 to halt trade with Great Britain as a protest against taxation without representation.

Nonimportation

An agreement or policy to not import goods from a particular source, often used as a form of economic protest or sanction.

Nonconsumption

A deliberate choice or economic condition where individuals or societies choose not to purchase or consume certain goods or services.

British Goods

Products manufactured in the United Kingdom, which may include a wide range of items from clothing to technology.