You Are a Salesperson in a Major Department Store

question 136

Multiple Choice

You are a salesperson in a major department store.Though you might not actually believe it,you follow the policy of "the customer is always right" in your daily work at the store.However,since you do not agree with that view,you often experience

• A)surface acting.
• B)genuine acting.
• C)deep acting
• D)cognitive dissonance.

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Definitions:

Competitive Pressures

Forces in the market that compel companies to compete more aggressively, often leading to improvements in quality, service, and prices for consumers.

Market System

An economic system where decisions regarding investment, production, and distribution are guided by the price signals created by the forces of supply and demand.

Fundamental Question

Refers to basic inquiries that address the core and essential aspects within a field or subject, often regarding what, how, and for whom to produce in economics.

Profit Potential

The capacity or possibility for a business or investment to generate earnings over costs.