Analyzing Zappos Success Using Herzberg's Two-Factor Theory of Motivation Would

question 24

Multiple Choice

Analyzing Zappos success using Herzberg's two-factor theory of motivation would suggest that

• A)contextual factors,like being among the best paid employees in the retail industry,are the only reason for the firm's success.
• B)content factors,like the collaborative atmosphere each employee creates are the only reason for the firm's success.
• C)growth needs,like the autonomy in customer service,are the only reason for the firm's success.
• D)Contextual,content,and growth needs factors all help to contribute to Trader Joe's success.

---

Definitions:

On-the-Job Training

The method of providing practical training to employees at their workplace while they are doing their actual job.

Population Density

The measure of the number of individuals living in a given area, usually expressed per square kilometer or square mile.

Uncertainty Avoidance

A cultural dimension that describes the extent to which people in a society are uncomfortable with ambiguity and risk.

Individual Differences

The way in which factors such as skills, abilities, personalities, perceptions, attitudes, values, and ethics differ from one individual to another.