Steve Kerr's Phenomenon,"the Folly of Rewarding a While Hoping for B

question 94

Multiple Choice

Steve Kerr's phenomenon,"the folly of rewarding A while hoping for B" is demonstrated by

• A)a manager failing to acknowledge an employee who stayed after hours for one week to complete a report for an ill coworker.
• B)a manager who fears his top sales person will leave if he criticizes him for being 15 minutes late every day.
• C)a manager who promotes a subordinate known for his propensity to argue with his coworkers so that subordinate can be transferred to another department where an individual just retired.
• D)rewarding a manager who orders the release of a shipment of manufactured parts full of defects to meet a deadline in spite of the company's highly advertised quality commitment.

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Definitions:

Situational Variables

Factors or conditions that can change and impact outcomes within different contexts or environments.

Organizational Levels

Refers to the hierarchy within an organization that includes various positions and responsibilities, ranging from executive management to frontline employees.

Incremental Improvements

Small, gradual enhancements or upgrades made to a process, product, or system over time.

Collective Learning

The process by which a group acquires new knowledge or skills through shared experiences and interactions.