________ Refers to the Phenomenon in Which the Presence of Other

question 13

Multiple Choice

________ refers to the phenomenon in which the presence of other people makes it less likely that any individual will help someone in distress because the obligation to intervene is shared among all the onlookers.

• A) Diffusion of responsibility
• B) The reciprocity norm
• C) Social exchange theory
• D) Altruism

Understand the concepts of equity theory and its implications on employee productivity.

Learn about the mechanisms explaining the relationship between goal-setting and performance enhancement.

Differentiate between types of goal orientations and their impact on learning and performance.

Understand the core assumptions and applications of cognitive therapies.

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Definitions:

Service Providers

Companies or individuals that offer services to others in exchange for payment, rather than selling physical products.

Customers

Persons or organizations that buy products or services from a company.

Intangible

Describes something that cannot be physically touched or measured, such as services, brand reputation, or intellectual property.

Reliability

The degree to which a service, tool, or system consistently performs according to its intended or required outcome without failure.