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Mary and John Work in Occupations That Are Highly Stressful

question 303

Multiple Choice

Mary and John work in occupations that are highly stressful.Research on gender similarities and differences suggests that when they are looking for someone to whom they can confide their personal worries,Mary is likely to turn to ________ and John is likely to turn to ________.


Definitions:

Innovativeness

The quality of being able to introduce new ideas, originality, and creativity.

Service Quality

The measure of how well a delivered service matches the customer's expectations.

Tangibility

The characteristic of being perceivable by touch or having a physical presence.

Service Delivery Process

A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.

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