Customer Costs Generally Fall Under Several Categories

question 59

Multiple Choice

Customer costs generally fall under several categories.Which is not one of these categories?

• A)Cost to acquire the customer
• B)Cost to provide goods and services
• C)Cost to maintain customers
• D)Cost to terminate customers

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Definitions:

Reputation

The public perception or image of an individual, brand, or organization, shaped by past actions, communications, and stakeholder experiences.

Utilitarianism

A theory in normative ethics holding that the best action is the one that maximizes utility, usually defined as that which produces the greatest well-being of the greatest number of people.

Universal Applications

Broadly accessible and applicable tools or programs, often referring to software that can be used across various devices and operating systems.

Predict Outcomes

The process of forecasting or estimating the future results or effects of actions taken in the present.