Which of the Following Is Not an Example of Performance

question 111

Multiple Choice

Which of the following is not an example of performance measures used to measure customer satisfaction with service?

• A)Number of customers
• B)Amount of purchases per customer
• C)Number of customer complaints per 1,000 orders
• D)Customer satisfaction surveys

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Definitions:

Normative Influence

The impact of societal norms and expectations on an individual's behavior, often leading to conformity.

Informational Influence

The effect of others' opinions and knowledge on an individual's own attitudes, beliefs, and actions, based on the desire to be correct.

Virtual Groups

Groups of individuals who interact via digital platforms and communication technologies, typically for a shared purpose or goal, without meeting in physical spaces.

Attribution Process

The cognitive process by which people explain the causes of behavior and events.