Which of the Following Is an Example of Performance Measures

question 107

Multiple Choice

Which of the following is an example of performance measures used to measure customer satisfaction with quality?

• A)Number of Customers
• B)Customer satisfaction surveys
• C)Amount of purchases per customer
• D)Number of defective products per 1000 units produced

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Definitions:

Break-even

The point at which total cost and total revenue are equal, resulting in no net loss or gain.

Variable Costs

Expenses that change in proportion to the level of production or business activity.

Fixed Costs

Fixed costs are business expenses that remain constant regardless of the level of production or sales activities, such as rent, salaries, and insurance.

Contribution Margin

The sales price minus the variable costs of a product, indicating how much selling one more unit adds to profit.