Which of the Following Statements Is True Concerning the Critical

question 36

Multiple Choice

Which of the following statements is true concerning the critical success factors dealing with quality?

• A)Quality means giving the customer what the firm promised;it is the degree to which the customer is satisfied.
• B)Quality is the price of a product which must cover its costs or the organization will no longer make the product.
• C)Quality can be defined as the expectations the customer has about all aspects,both tangible and intangible,of the product purchase and use.
• D)None of the answers is correct.

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Definitions:

Narrowly Defined Actions

Specific, targeted steps designed to achieve precise objectives.

Coordination

The process of organizing activities and resources efficiently to achieve a collective goal.

Functional Areas

Distinct segments of a business or organization, each focusing on a specific aspect of operations, such as marketing, finance, or human resources.

Marketing Goals

Objectives that a company aims to achieve through its marketing efforts, often involving sales, market share, and customer engagement targets.