Which Is the Best Stage in the Value Chain to Deal

question 68

Multiple Choice

Which is the best stage in the Value Chain to deal with unhappy customers?

• A)Customer Service
• B)Marketing
• C)Distribution
• D)Research & Development

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Definitions:

Salvage Value

The assessed salvage value of an asset at the close of its lifespan.

Pretax Return

The income earned by a company before taxes are deducted.

Internal Rate Of Return

The discount rate at which the net present value of an investment project is zero; the rate of return of a project over its useful life.

Cash Inflow

The total amount of money being received by a company, often from its main activities such as sales of goods or services.