A Quality Improvement Program Attempts to Achieve Zero Defects While

question 91

Multiple Choice

A quality improvement program attempts to achieve zero defects while minimizing costs.Cost of quality reports do not explicitly report the

• A)end-of-process sampling costs.
• B)quality training and material inspection costs.
• C)opportunity cost of lost business.
• D)scrap costs.

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Definitions:

Stressful Part

Refers to an aspect or component of a situation, job, or process that causes significant stress or anxiety.

Service Quality Dimensions

Refers to the various factors that customers consider when evaluating the quality of a service, typically including tangibles, reliability, responsiveness, assurance, and empathy.

Service Failure

Occurs when a service does not meet the customer's expectations, often leading to dissatisfaction.

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.