Which of These Is the Perspective of the Balanced Scorecard

question 105

Multiple Choice

Which of these is the perspective of the balanced scorecard that uses such measures as customer satisfaction,customer retention,market share,and customer profitability?

• A)financial perspective.
• B)internal business and production process perspective.
• C)learning and growth perspective.
• D)customer perspective.

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Definitions:

Very Important

A term denoting something or someone of great significance or value.

Brain-wave Reactions

The responses or changes in electroencephalographic (EEG) patterns in the brain in response to stimuli or activities.

Amygdala

A region of the brain involved in processing emotions, emotional behavior, and motivation, particularly those related to survival and fear responses.

Negative Images

Imagery that induces feelings of fear, sadness, or other negative emotions, often used in psychology to assess emotional responses.