Which of These Is the Perspective of the Balanced Scorecard

question 105

Multiple Choice

Which of these is the perspective of the balanced scorecard that uses such measures as customer satisfaction,customer retention,market share,and customer profitability?

• A)financial perspective.
• B)internal business and production process perspective.
• C)learning and growth perspective.
• D)customer perspective.

---

Definitions:

Lifespans

Describes the various lengths of life that different organisms are expected to live; emphasizes the biological and environmental factors affecting these durations.

Society

Society refers to a group of individuals living together in a more or less ordered community, sharing customs, laws, and organizations.

Timing

The selection of the best or appropriate moment to perform an action in order to achieve desired effect or outcome.

Grandparenthood

The state or period of being a grandparent, experiencing the relationship with one's child's offspring.